Refund Policy

Last Updated: 5 March 2026

At RentalCarGoa, we aim to keep the booking process simple and transparent. This policy explains how refunds are handled for bookings made on rentalcargoa.in.

1. Advance Payment

All bookings require an advance payment to confirm the reservation. The remaining balance must be paid at the time of vehicle pickup. The advance amount reserves the vehicle for your selected dates and prevents double bookings.

2. Cancellation by Customer

• More than 72 hours before pickup – 100% of the advance payment will be refunded.
• 48 to 72 hours before pickup – 50% of the advance payment will be refunded.
• Less than 48 hours before pickup – No refund will be provided.

3. No-Show Policy

If the customer does not arrive at the pickup location at the scheduled time and does not inform us in advance, the booking will be treated as a no-show and the advance payment will not be refunded.

4. Cancellation by RentalCarGoa

If the booked vehicle becomes unavailable due to mechanical issues, accidents, or other unforeseen circumstances, RentalCarGoa will either provide a similar replacement vehicle or issue a full refund of the advance payment.

5. Refund Processing

Approved refunds are processed instantly to the original payment method used during booking. The time for the amount to reflect in the customer’s account depends on the bank or payment provider.

6. Booking Modifications

Changes to booking dates or times are allowed up to 48 hours before pickup, subject to vehicle availability.

7. Contact Support

For cancellation, refund requests, or booking changes:

WhatsApp: +91 78610 15148
Email: support@rentalcargoa.in